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Question and answer
I want to contact Thailand Post, how can I do it?
Thailand Post Co., Ltd [Head Office]
111 Changwattana Road, Thung song hong, Laksi, Bangkok, Thailand 10210-0299
Tel.: 0 2831 3131
Website: www.thailandpost.co.th
Facebook: บริษัท ไปรษณีย์ไทย จำกัด
Twitter: @Thailand_Post
LINE Official: @thailandpost
THP Contact Center Tel.: 1545 หรือ 0 2831 3600
E-mail: [email protected]
If I haven’t received my item, what should I do?
If the clients have not received the item in the expected time according to the delivery standards, the clients can file the request for investigation through the following channels:
1. https://www.thailandpost.co.th/un/form/complaints/?form_id=3
2. Email: [email protected]
3. Call 1545 or 0 2831 3600
4. Inbox the Facebook page “บริษัท ไปรษณีย์ไทย จำกัด” (www.facebook.com/thailandpost.co.th)
My item is damaged, what should I do?
In case of the item inside is lost or damaged, after receiving the parcel, please contact the post office which delivers within 24 hours or as soon as possible.
After contacting the post office, please contact the sender to file a request for an investigation at the origin post office.
When the process is done, if loss or damage is found during the postal process, the origin post office will contact the sender to receive compensation. (The right to collect the compensation belongs to the sender, if the receiver would like to be the collector, the sender needs to submit the notice of assignment to the officer at the origin post office where the sender filed the investigation form.)
My item is lost, what should I do?
n case the item inside the parcel is lost or damaged, after receiving the parcel, please contact the post office who delivered the parcel within 24 hours or as soon as possible.
After contacting the post office, please contact the sender to file the request for an investigation at the origin post office.
When the process is done, if loss or damage is found during the postal process, the origin post office will contact the sender to receive compensation. (The right to collect the compensation belongs to the sender, if the receiver would like to be the collector, the sender needs to submit the notice of assignment to the officer at the origin post office where the sender files the investigation form.)
The status shows that the delivery is successful but I have not received my item, what should I do?
In case the receiver has not received the parcel but the status shows that the delivery is successful, the clients can file the request for investigation through these channels:
1) https://www.thailandpost.co.th/un/form/complaints/?form_id=3
2) E-mail: [email protected]
3) Call 1545 or 0 2831 3600
4) Inbox the Facebook page “บริษัท ไปรษณีย์ไทย จำกัด” (www.facebook.com/thailandpost.co.th)
5) Post offices
What should I do if someone received my item?
In case the receiver has not received the parcel, but someone signed and took the parcel, the clients can file the request for investigation through these channels:
1) https://www.thailandpost.co.th/un/form/complaints/?form_id=3
2) E-mail: [email protected]
3) Call 1545 or 0 2831 3600
4) Inbox the Facebook page “บริษัท ไปรษณีย์ไทย จำกัด”
5) Post offices