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Question and answer

Difference in size and weight for airmail, international parcel and Logispost World service

Airmail is a type of letter-post item in which its sheet can be folded and mailed without using an envelope. The maximum weight allowed is 2 kg. The maximum height is 110 x 220 mm. (Accuracy ±2 mm.). The minimum size allowed is 90 x 140 mm. (Accuracy ±2 mm.) and its minimum length must not be less than 1.4 times the item’s width.

The international parcel is an international delivery for general parcels. The maximum weight allowed is 30 kg. The maximum length is 1,500 mm. (on each side). The maximum length (of the longest side) combined with the girth of the package’s largest part of the other sides (not the longest side) must not exceed 3,000 mm. (Accuracy ±2 mm.).

The minimum size allowed is 90 x 140 mm. (Accuracy ±2 mm.) In the case of a tall round parcel, when its length combines with twice diameter, it must be no less than 170 mm. The longest side must be no less than 100 mm. (Accuracy ±2 mm.).

Logispost World Service is an international courier service for large parcels using air freight. The service is suitable for a parcel with a weight of between 20-200 kg. The maximum size of each side allowed is 150 x 200 x 150 cm. (Width x Length x Height). For more information on the allowed size and weight of the parcel of each service, please visit https://www.thailandpost.co.th/th/index/ (Topic: products and services)

Service fees and oversea destinations

Service fees and lists of available countries can be found on the site Find Rate

What are prohibited items in each country?

In conformity with the Postal Act B.E. 2477, section 19 and section 22, prohibited items for postal delivery are as follows:

Section 19: prohibited items for postal delivery addressed in the Postal Act B.E.2477 are as follows:
19.1 Sharp object without sufficient wrapping or protection, bomb, filthy object, toxic object, living creature, object which tends to cause damage to postal items during the transit or to postal officers, unless otherwise specified by any other regulations or conditions
19.2 Postal item with any speech, mark/symbol or pattern which portrays the position of the enemy of the state or rude and obscene contents or causes the moral damage, rudeness, threat, extortion or severe vituperation or any illegal actions.

Section 22: Apart from the mentioned items on Section 19, prohibited items for postal delivery are also addressed as follows:
22.1 Drugs or psychotropic substances under the control of The International Narcotics Control Board or any other illegal medicines or prohibited or banned from the destination country
22.2 Pornographic or immoral object
22.3 Fake or infringing items
22.4 Banknotes
22.5 Any other items which are prohibited to import or distribute in the destination country
22.6 Documents with personal news which exchange to the other persons who are not the sender and the receiver or the persons who live with the sender or receiver
22.7 Inflammable object or any other dangerous products
22.8 Explosive device with no explosive power and any military weapons, including a hand grenade with no explosive power, a bullet casing with no explosive power and any artificial or similar objects

Moreover, in the case of parcel deposit for Airmail, according to Thailand Air Navigation Act, four items are also added as follows:
1. oxidizing substances and organic peroxides
2. Gas or spray can
3. Corrosive substances
4. prohibited objects and substances in air transport, i.e. battery, device with battery installed
Whoever violates any provision shall be imprisoned not more than 2 years, fined not more than 80,000 baht or both.

Delivery standards

Delivery standards of international EMS/ AIRMAIL/ SAL/ SURFACE generally take…

– EMS 3-5 business days

– AIR 10-15 business days

– SAL 30-45 business days

– Surface 75 business days

The suggested transit time is only from estimation which considers the next day of deposit day as the first day.

The transit time may be different, depending on delivery areas, places, and deposit times. The expected transit time does not include Sunday, statutory holidays, and customs processes. For more information, please visit https://www.thailandpost.co.th/un/article_detail/product/122/927

What are the differences between each service?

For each type of service has the difference in size, weight, transit speed time, compensation rate, and support services should be considered., please visit Our Services

 

What type of service should I choose?

The clients can select services that suit the value of the parcel, its weight, height, and delivery standards.

 

Can I send valuable object, money and jewelry?

Valuable objects, i.e. gold, white gold, silver, gemstone, jewelry, gem, coin, banknote, bill of exchange or any other printed matter which can execute the payment to the holder, traveler’s check, or any other valuable objects are prohibited for the international express courier service (EMS).

The mentioned items can be delivered by international express courier service with insurance service (add-on). The conditions will conform to the policies of the destination country. (Ref: https://file.thailandpost.com/upload/content/_5d5cc7b79b3e1.pdf)

Where is my item now?

In case of using the service with the tracking system, the clients can track&trace their items through 7 channels as follows:

1. https://international.thailandpost.com/track-status-2/

2. Inbox the Facebook page “บริษัท ไปรษณีย์ไทย จำกัด” (www.facebook.com/thailandpost.co.th)

3. Line Official: @thailandpost

4. Twitter: @Thailandpost

5. Email: postalcare@thailandpost.co.th

6. THP Contact Center 1545

7. Pantip: บริษัท ไปรษณีย์ไทย จำกัด Through these channels for track&trace service, the clients need to provide deposit details, for example, parcel number, name, and address of sender and receiver, type of postal service so the process can be done quickly and successfully.

If I haven’t received my item, what should I do?

If the clients have not received the item in the expected time according to the delivery standards, the clients can file the request for investigation through the following channels:

1. https://www.thailandpost.co.th/un/form/complaints/?form_id=3

2. Email: postalcare@thailandpost.co.th

3. Call 1545 or 0 2831 3600

4. Inbox the Facebook page “บริษัท ไปรษณีย์ไทย จำกัด” (www.facebook.com/thailandpost.co.th)

I have already posted my item but I need to change the information, what should I do?

Alteration or correction of address is the service that Thailand Post allows the sender to change the address information on the postal Item the sender has deposited and has not been delivered to the receiver yet. Moreover, the item does not contain unpermitted items that are seized or confiscated by the legal process. The conditions of the service are as follows:

– The service is available for both domestic and international posts. However, please be noted that the service is available in some countries as it may conflict with their policies. (For more information, please contact the post office you deposited or call THP Contact Center 1545)

– The sender who wishes to change the addressed information on the postal Item needs to file a request at the post office where the parcel was deposited. (Thailand Post only allows the sender with the necessity to file a request at other branches) Please present your identity document, deposit document (if any), and the example of addressed information on the parcel the sender would like to change. The alteration fee will be required: domestic 4 baht, international 25 baht.

– Regularly, after receiving the alteration to change the address information on the postal Item, the request will be sent to related parties and processed as soon as possible. However, whether the process will succeed or not, depends on the oversea destination.

I need to withdraw my item, what should I do?

Withdrawal from the post is the service that Thailand Post allows the sender to withdraw the postal item the sender has deposited and has not been delivered to the receiver yet. Moreover, the parcel does not contain unpermitted items that are seized or confiscated by the legal process. The conditions of the service are as follows:

– The service is available for both domestic and international posts. However, please be noted that the service is available in some countries as it may conflict with their policies. (For more information, please contact the post office you deposited or call THP Contact Center 1545)

– The sender who wishes to withdraw the postal item needs to file a request at the post office where the parcel was deposited. (Thailand Post only allows the sender with the necessity to file a request at other branches) Please present your identity document, deposit document (if any), and the example of addressed information on the item the sender would like to withdraw. The withdrawal fee will be required: domestic 4 baht, international 25 baht.

– Regularly, after receiving the withdrawal form to withdraw the postal item, the request will be sent to related parties and processed as soon as possible. However, whether the process will succeed or not, depends on the oversea destinations.

The status shows that the delivery is successful but I have not received my item, what should I do?

In case the receiver has not received the parcel but the status shows that the delivery is successful, the clients can file the request for investigation through these channels:

1) https://www.thailandpost.co.th/un/form/complaints/?form_id=3

2) E-mail: postalcare@thailandpost.co.th

3) Call 1545 or 0 2831 3600

4) Inbox the Facebook page “บริษัท ไปรษณีย์ไทย จำกัด” (www.facebook.com/thailandpost.co.th)

5) Post offices

 

What should I do if someone received my item?

In case the receiver has not received the parcel, but someone signed and took the parcel, the clients can file the request for investigation through these channels:

1) https://www.thailandpost.co.th/un/form/complaints/?form_id=3

2) E-mail: postalcare@thailandpost.co.th

3) Call 1545 or 0 2831 3600

4) Inbox the Facebook page “บริษัท ไปรษณีย์ไทย จำกัด

5) Post offices

Thailand Post’s operating hours and business days

Please contact THP Contact Center at1545 or 0 2831 3600 or E-mail us at postalcare@thailandpost.co.th

My item is damaged, what should I do?

In case of the item inside is lost or damaged, after receiving the parcel, please contact the post office which delivers within 24 hours or as soon as possible.

After contacting the post office, please contact the sender to file a request for an investigation at the origin post office.

When the process is done, if loss or damage is found during the postal process, the origin post office will contact the sender to receive compensation. (The right to collect the compensation belongs to the sender, if the receiver would like to be the collector, the sender needs to submit the notice of assignment to the officer at the origin post office where the sender filed the investigation form.)

My item is lost, what should I do?

In case the item inside the parcel is lost or damaged, after receiving the parcel, please contact the post office who delivered the parcel within 24 hours or as soon as possible.

After contacting the post office, please contact the sender to file the request for an investigation at the origin post office.

When the process is done, if loss or damage is found during the postal process, the origin post office will contact the sender to receive compensation. (The right to collect the compensation belongs to the sender, if the receiver would like to be the collector, the sender needs to submit the notice of assignment to the officer at the origin post office where the sender files the investigation form.)

The compensation for lost and damaged item

1. Registered mail: The compensation will be provided by the actual value not exceeding 1,380 baht (Deposit fee is excluded.)

2. ePacket: For international exporting, there will be no compensation for the loss or damage provided in any circumstances. However, the client can purchase the service ‘ePacket Plus’ by paying 30 baht more for extra protection for loss and damage. The compensation will be provided not exceeding 1,500 baht.

3. International parcel: The compensation will be provided by the actual value not exceeding 1,840 baht/parcel and 207 baht/kg. (Deposit fee is excluded.)

4. International express service:
Document: The compensation will be provided by the actual value not exceeding 3,000 baht
Package: The compensation will be provided by the actual value not exceeding 7,000 baht

5. Courier Post: The compensation from loss or damage caused by Thai Post will be provided by the actual value under the sum insured of 5,000 baht for documents and 10,000 baht for package (Merchandise). However, Thai post’s extra insurance service can be applied with the Courier Post service to receive the sum insured of 1,000 SDR/item
(SDR = Special Drawing Right, an exchange rate between Thai baht and special drawing right determined by Bank of Thailand)
Remarks: SDR rate can be changed each year.

Where can I file a complaint?

The clients can file a complaint via these channels:

  1. https://www.thailandpost.co.th/un/form/complaints/?form_id=3
  2. E-mail: postalcare@thailandpost.co.th
  3. Call 1545 or 0 2831 3600
  4. Inbox the Facebook page “บริษัท ไปรษณีย์ไทย จำกัด” (www.facebook.com/thailandpost.co.th)
  5. Post offices

I want to contact Thailand Post, how can I do it?

Thailand Post Co., Ltd [Head Office]
111 Changwattana Road, Thung song hong, Laksi, Bangkok, Thailand 10210-0299

Tel.: 0 2831 3131

Website: www.thailandpost.co.th

Facebook: บริษัท ไปรษณีย์ไทย จำกัด

Twitter: @Thailand_Post

LINE Official: @thailandpost

THP Contact Center  Tel.: 1545 หรือ 0 2831 3600

E-mail: postalcare@thailandpost.co.th