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Alteration or correction of address is the service that Thailand Post allows the sender to change the address information on the postal Item the sender has deposited and has not been delivered to the receiver yet. Moreover, the item does not contain unpermitted items that are seized or confiscated by the legal process. The conditions of the service are as follows:

• The service is available for both domestic and international posts. However, please be noted that the service is available in some countries as it may conflict with their policies. (For more information, please contact the post office you deposited or call THP Contact Center 1545)
• The sender who wishes to change the addressed information on the postal Item needs to file a request at the post office where the parcel was deposited. (Thailand Post only allows the sender with the necessity to file a request at other branches) Please present your identity document, deposit document (if any), and the example of addressed information on the parcel the sender would like to change. The alteration fee will be required: domestic 4 baht, international 25 baht.
• Regularly, after receiving the alteration to change the address information on the postal Item, the request will be sent to related parties and processed as soon as possible. However, whether the process will succeed or not, depends on the overseas destination.

Withdrawal from the post is the service that Thailand Post allows the sender to withdraw the postal item the sender has deposited and has not been delivered to the receiver yet. Moreover, the parcel does not contain unpermitted items that are seized or confiscated by the legal process. The conditions of the service are as follows:

• The service is available for both domestic and international posts. However, please be noted that the service is available in some countries as it may conflict with their policies. (For more information, please contact the post office you deposited or call THP Contact Center 1545)
• The sender who wishes to withdraw the postal item needs to file a request at the post office where the parcel was deposited. (Thailand Post only allows the sender with the necessity to file a request at other branches) Please present your identity document, deposit document (if any), and the example of addressed information on the item the sender would like to withdraw. The withdrawal fee will be required: domestic 4 baht, international 25 baht.
• Regularly, after receiving the withdrawal form to withdraw the postal item, the request will be sent to related parties and processed as soon as possible. However, whether the process will succeed or not, depends on the oversea destinations.

Thailand Post Co., Ltd [Head Office]

111 Changwattana Road, Thung song hong, Laksi, Bangkok, Thailand 10210-0299

Tel.: 0 2831 3131

Website: www.thailandpost.co.th

Facebook: บริษัท ไปรษณีย์ไทย จำกัด

Twitter: @Thailand_Post

LINE Official: @thailandpost

THP Contact Center Tel.: 1545 หรือ 0 2831 3600

E-mail: [email protected]

If the clients have not received the item in the expected time according to the delivery standards, the clients can file the request for investigation through the following channels:

1. https://www.thailandpost.co.th/un/form/complaints/?form_id=3

2. Email: [email protected]

3. Call 1545 or 0 2831 3600

4. Inbox the Facebook page “บริษัท ไปรษณีย์ไทย จำกัด” (www.facebook.com/thailandpost.co.th)

In case of the item inside is lost or damaged, after receiving the parcel, please contact the post office which delivers within 24 hours or as soon as possible.

After contacting the post office, please contact the sender to file a request for an investigation at the origin post office.

When the process is done, if loss or damage is found during the postal process, the origin post office will contact the sender to receive compensation. (The right to collect the compensation belongs to the sender, if the receiver would like to be the collector, the sender needs to submit the notice of assignment to the officer at the origin post office where the sender filed the investigation form.)

n case the item inside the parcel is lost or damaged, after receiving the parcel, please contact the post office who delivered the parcel within 24 hours or as soon as possible.

After contacting the post office, please contact the sender to file the request for an investigation at the origin post office.

When the process is done, if loss or damage is found during the postal process, the origin post office will contact the sender to receive compensation. (The right to collect the compensation belongs to the sender, if the receiver would like to be the collector, the sender needs to submit the notice of assignment to the officer at the origin post office where the sender files the investigation form.)

Please contact THP Contact Center at 1545 or 0 2831 3600 or E-mail us at [email protected]

1. Registered mail: The compensation will be provided by the actual value not exceeding 1,380 baht (Deposit fee is excluded.)

2. ePacket: For international exporting, there will be no compensation for the loss or damage provided in any circumstances. However, the client can purchase the service ‘ePacket Plus’ by paying 30 baht more for extra protection for loss and damage. The compensation will be provided not exceeding 1,500 baht.

3. International parcel: The compensation will be provided by the actual value not exceeding 1,840 baht/parcel and 207 baht/kg. (Deposit fee is excluded.)

4. International express service:

• Document: The compensation will be provided by the actual value not exceeding 3,000 baht
• Package: The compensation will be provided by the actual value not exceeding 7,000 baht

5. Courier Post: The compensation from loss or damage caused by Thai Post will be provided by the actual value under the sum insured of 5,000 baht for documents and 10,000 baht for package (Merchandise). However, Thai post’s extra insurance service can be applied with the Courier Post service to receive the sum insured of 1,000 SDR/item (SDR = Special Drawing Right, an exchange rate between Thai baht and special drawing right determined by Bank of Thailand) Remarks: SDR rate can be changed each year.

In case the receiver has not received the parcel but the status shows that the delivery is successful, the clients can file the request for investigation through these channels:

1) https://www.thailandpost.co.th/un/form/complaints/?form_id=3

2) E-mail: [email protected]

3) Call 1545 or 0 2831 3600

4) Inbox the Facebook page “บริษัท ไปรษณีย์ไทย จำกัด” (www.facebook.com/thailandpost.co.th)

5) Post offices

In case the receiver has not received the parcel, but someone signed and took the parcel, the clients can file the request for investigation through these channels:

1) https://www.thailandpost.co.th/un/form/complaints/?form_id=3

2) E-mail: [email protected]

3) Call 1545 or 0 2831 3600

4) Inbox the Facebook page “บริษัท ไปรษณีย์ไทย จำกัด”

5) Post offices

The clients can file a complaint via these channels:

1. https://www.thailandpost.co.th/un/form/complaints/?form_id=3
2. E-mail: [email protected]
3. Call 1545 or 0 2831 3600
4. Inbox the Facebook page “บริษัท ไปรษณีย์ไทย จำกัด” (www.facebook.com/thailandpost.co.th)
5. Post offices

In the case of using the service with the tracking system, the clients can track&trace their items through 7 channels as follows:

1. https://international.thailandpost.com/track-status-2/

2. Inbox the Facebook page “บริษัท ไปรษณีย์ไทย จำกัด” (www.facebook.com/thailandpost.co.th)

3. Line Official: @thailandpost

4. Twitter: @Thailandpost

5. Email: [email protected]

6. THP Contact Center 1545

7. Pantip: บริษัท ไปรษณีย์ไทย จำกัด Through these channels for track&trace service, the clients need to provide deposit details, for example, parcel number, name, and address of sender and receiver, type of postal service so the process can be done quickly and successfully.