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Question and answer
Delivery standards
Delivery standards of international EMS/ AIRMAIL/ SAL/ SURFACE generally take…
- EMS 3-5 business days
- AIR 10-15 business days
- SAL 30-45 business days
- Surface 75 business days
The suggested transit time is only from estimation which considers the next day of deposit day as the first day.
The transit time may be different, depending on delivery areas, places, and deposit times. The expected transit time does not include Sunday, statutory holidays, and customs processes. For more information, please visit https://www.thailandpost.co.th/un/article_detail/product/122/927
The status shows that the delivery is successful but I have not received my item, what should I do?
In case the receiver has not received the parcel but the status shows that the delivery is successful, the clients can file the request for investigation through these channels:
1) https://www.thailandpost.co.th/un/form/complaints/?form_id=3
2) E-mail: [email protected]
3) Call 1545 or 0 2831 3600
4) Inbox the Facebook page “บริษัท ไปรษณีย์ไทย จำกัด” (www.facebook.com/thailandpost.co.th)
5) Post offices
What type of service should I choose?
The clients can select services that suit the value of the parcel, its weight, height, and delivery standards.
Where is my item now?
In the case of using the service with the tracking system, the clients can track&trace their items through 7 channels as follows:
1. https://international.thailandpost.com/track-status-2/
2. Inbox the Facebook page “บริษัท ไปรษณีย์ไทย จำกัด” (www.facebook.com/thailandpost.co.th)
3. Line Official: @thailandpost
4. Twitter: @Thailandpost
5. Email: [email protected]
6. THP Contact Center 1545
7. Pantip: บริษัท ไปรษณีย์ไทย จำกัด Through these channels for track&trace service, the clients need to provide deposit details, for example, parcel number, name, and address of sender and receiver, type of postal service so the process can be done quickly and successfully.