n case the item inside the parcel is lost or damaged, after receiving the parcel, please contact the post office who delivered the parcel within 24 hours or as soon as possible.
After contacting the post office, please contact the sender to file the request for an investigation at the origin post office.
When the process is done, if loss or damage is found during the postal process, the origin post office will contact the sender to receive compensation. (The right to collect the compensation belongs to the sender, if the receiver would like to be the collector, the sender needs to submit the notice of assignment to the officer at the origin post office where the sender files the investigation form.)