In case of the item inside is lost or damaged, after receiving the parcel, please contact the post office which delivers within 24 hours or as soon as possible.
After contacting the post office, please contact the sender to file a request for an investigation at the origin post office.
When the process is done, if loss or damage is found during the postal process, the origin post office will contact the sender to receive compensation. (The right to collect the compensation belongs to the sender, if the receiver would like to be the collector, the sender needs to submit the notice of assignment to the officer at the origin post office where the sender filed the investigation form.)